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Patients have the right to:
- Be registered with a General Practitioner.
- Change doctor if desired.
- Receive care during practice hours.
- Receive appropriate drugs and medicines.
- Be referred for specialist or second opinion if they and the GP agrees.
- To have copies of their medical records (subject to Data Protection Act 2018 and GDPR Regulations). Those working for the NHS are under legal obligation to keep fully confidential.
Patients also have a responsibility to:
- Be courteous to staff at all times.
- Respond in a positive way to questions asked by the reception staff.
- Attend appointments on time or give adequate notice to cancel.
- Book appointments for one person only.
- When consulting the surgery to ensure the best use of medical time.
- Give sufficient notice for medication requests - 72 hours or more depending on which Pharmacy is used.